We are seeking an Assistant Knowledge Services Manager (Training) to join our Knowhow department in a full time capacity. It is an important and exciting role in driving the firm’s innovative approach to the practice of law, and the delivery of next generation technologies to, and service delivery systems for, our clients.

Role and responsibilities:

• Provide extensive legal research support to members of the Firm and its clients.
• Undertake research in support of the legal sector and client activities of the Firm.
• Contribute to the management of the Knowledge Centre enquiry service. Information skills training for solicitors, trainees and paralegals on legal information resources and legal research. This role includes the development and implementation of training programmes, support materials manuals and eLearning solutions to support user education.
• Contribute as a technical editor and content editor to the Knowledge Centre intranet site on SharePoint
• Proactively contribute to the development of the services provided by the Knowledge Centre.
• Provide support to the Knowledge Services Manager.
• Contribute to the management of the Knowledge Centre’s open-access and closed-access physical spaces. Shared administrative tasks include: cataloguing of digital and print books; ILLs; looseleaf updating; serial check-in & circulation; systems support for online resources. Against others in the market, keeping abreast of new developments in the legal technology space.

Skills, experience and characteristics required:

• Excellent legal research skills.
• Expert user of Irish, UK and EU legal research resources e.g. Practical Law, Westlaw UK & IE, LexisLibrary, Justis, EUR-Lex and more.
• Demonstrable experience training end users on legal information resources and legal research.
• Strong IT and systems skills required.
• SharePoint experience is an advantage.
• Excellent communication & interpersonal skills
• Confident and enthusiastic team player
• Proactive approach to role
• High level of attention to detail

Qualifications

• A recognised post-graduate qualification in Library/Information Studies or Knowledge Management
• 1-2 years’ experience of working in a library with a busy enquiry service in a legal, corporate or special library setting.
• Strong end user training experience.
• Excellent IT skills.