UNIVERSITY OF ULSTER
Information Services Department
TITLE: Campus Library Manager Ref: 1409283
GRADE: 8
REPORTS TO: Head of Customer Focus and Business Support
LOCATION: Magee
APPOINTMENT: Permanent
Purpose:
The post holder will be responsible to the Head of Customer Focus and Business Support for the strategic leadership and management of all front-line support services in the Library to support teaching, learning and research activities on and off campus.
Principal Accountabilities:
1. Lead, supervise and effectively manage the team of staff providing the frontline service.
2. Undertake appropriate management, performance monitoring and appraisal of staff. This will
include setting of objectives, targets and milestones and defining staff rotas.
3. Align the service with the University’s academic quality and standards enhancement activities.
4. Work closely with other staff within FISD and in other departments to plan and deliver effective, integrated support services.
5. Develop policies and strategies for the operation and development of the service.
6. Resolve issues with respect to effective functioning and service provision for all frontline services in the Library.
7. Deliver effective circulation and document supply services.
8. Adopt and promote FISD’s Service Management processes and culture.
9. Take the lead in identifying, developing and introducing service improvements in the Library.
10. Lead project teams, participate in project boards, assurance teams and reviews as required.
11. Plan and manage projects, including their resources, staff and budgets.
12. Be responsible for problem management and prevention by analysing incidents, targeting areas for action and co-operating closely with the designated Incident Manager to resolve issues.
13. Establish, develop and report on key performance indicators for the service.
14. Play a lead role in the development and delivery of a training strategy for frontline Library staff.
15. Ensure compliance with legal obligations e.g. equal opportunities and safe equipment and working environments.
16. Contribute to the development of the University’s Information and ICT strategy and to ISD work plans.
17. Plan the personnel and financial resources required for the service.
18. Manage risk and business continuity concerns for campus Library service.
19. Maintain in good order all resources including printed materials, computers and study areas.
20. Represent the Department internally and externally as required by senior managers e.g. at committee meetings and conferences
21. Responsible for liaison with distinguished external visitors, Provost, Deans and other senior academics, administrative departments, faculty support teams, Conference Office, Physical Resources and Purchasing department.
22. Develop and maintain excellent relationships with users through regular meetings and communications e.g. the Students’ Union and with external visitors through arranging tours, talks and presentations.
This list of duties is not intended to be fully comprehensive; any other duties will be commensurate with the nature and level of the post.
Key Working Relationships:
1. Other FISD Divisions.
2. Provost, Deans.
3. User Community.
4. Administrative Department contacts.
5. External contacts.
The University is committed to developing all employees and operates a Developmental Appraisal Review (DAR) which is mandatory. You will be required to meet with your manager at least once every two years as part of the DAR process. If you have line management responsibility for other staff you will be required to conduct a DAR meeting with your staff at least once every two years.
All staff in the University have a responsibility to comply with the University’s Equal Opportunities Policy and Health and Safety Policy. Line Managers have particular responsibility for ensuring compliance with these Policies within their own area.
