Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs.


An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 50 countries.


Based in our offices in Dublin, Ireland, this position in the Professional Services Department (PSD) will install and configure products for new and existing customers and provide data-related consulting and profiling services. We are looking for a dependable and reliable team member who is customer-focused, has solid data skills and communicates effectively. This individual will report to Lead, Data Profiling.



  • Install INN-Reach, SkyRiver, ArticleReach and other products using procedures.

  • Interpret and analyze metadata, transactional activity data and reference data and provide clear recommendations based on results.

  • Consult with customers on database profiling including field mapping, indexing and display.

  • Configure system tables according to business requirements.

  • Batch load records and monitor record loads into test and live systems.

  • Test circulation activity between INN-Reach local and central servers and in collaboration with implementation team members and/or library staff members.

  • Troubleshoot data loading, circulation and software problems using Linux and Innovative programs and tools.

  • Report software bugs effectively including providing release versions, precise steps to reproduce and screenshots of error messages.

  • Participate in cross-functional teams to implement Innovative products.

  • Collaborate with project manager on project schedule and tasks on an as needed basis.

  • Deliver products and services according to the project plan.

  • Time track by project task.

  • Consult with and support colleagues as needed.

  • Fine-tune and contribute to documentation as new information is learned.


Required Qualifications:

  • College degree plus least three years or more experience consulting with customers on software implementation projects or equivalent experience

  • Solid understanding of relational database concepts.

  • Strong Unix and/or Linux experience including shell scripting and data parsing techniques.

  • Familiarity with C or C++ and Perl.

  • Ability to write and understand basic SQL queries.

  • Excellent telephone and writing skills.

  • Ability to prioritize competing demands in a dynamic environment is essential.

  • Proven record of working well under pressure performing a wide variety of tasks.

  • Proficiency in Microsoft Office applications.

  • Ability to work independently and as part of a virtual team including attending meetings virtually.

  • Ability to travel to headquarters in Emeryville, California.


Desired Qualifications:

  • Computer Science degree and/or M.L.S. degree.

  • Strong knowledge of the Innovative product line especially Sierra and INN-Reach.

  • NCIP and circulation lending and borrowing protocols in libraries.

  • Sound understanding of library technical practices and procedures.

  • Experience with ISO-2709 / MARC format.

  • At least three years or more experience working with data including data analysis and conversion of a variety of data sets from one format to another format.

  • Ability to speak and/or write in a foreign language a plus.



To apply please email directly:

This position will be based in the Dublin, Ireland office.

*Please note that to be considered for this position you must have authorization to work in the EU.

Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer

Innivative Interfaces

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