Job ID 147615BR
Position Title Digital Librarian
Division Pharma
Business Unit GBS PH NBS
Country Ireland
Company/Legal Entity Novartis Ireland Limited, Elm Park, Dublin 4
Functional Area Marketing
Job Type Full Time
Employment Type Regular
Job Description a)DAM System Support (WIDEN) and Brand Team Support
The Novartis DAM Platform is a simple tool that provides instant access to share and download the most up-to-date branded materials for selected brands cross Global and CPOs. The Role consists of managing the platform related to:

Brand Team Support
•Supporting Brand teams in asset upload and tagging
1) Liaise with Brand Teams to support them in uploading materials. In order to accelerate availability of data, setup any necessary Brand Tabs/ buttons on the portfolios and upload accordingly.
•Regular follow-ups with CPOs and agencies to drive upload of assets
2) Identify CPO users from User list and email them (by brand group) establishing volume and status of uploads. Conducted at end of every month. Provide support and trouble-shooting assistance.
•Monitor asset organization
3) Screen through latest assets for quality – check they are correctly and completely tagged and meet agreed standards/specifications.
4) Assure compliance and adherence to process and guidelines.

Platform Administration
•User Right’s Management – Liaising with platform vendors to set-up users with appropriate access rights, delete non-active users etc.
•Analytics Reporting – Monthly analysis and summary of platform usage.
Report usage of platform beyond what is provided by vendors on a monthly basis. Devel-opment and delivery of metrics reports / analysis – include number of assets by brand avail-able on the platform etc.
•Maintain budget data

•Maintain the system guide & distribute as changes are made
Coordinate quarterly updates to the system guide available on the platform. Track changes to the platform and include them quarterly into the brochure / reports.
•Train and coach new users and maintain a training log
Liaise with Program Management Office (training dept.).
•Provide ad-hoc training to brand teams and CPOs if requested. Develop a training script (Story-flow). Ensure with stakeholders that training is always standardized.

Platform Development
•Manage the ICE Process – The Standard IT Project Management Methodology
•Functional support and expertise – Field questions on using the system
•Receive and log requests for system improvements
•Keep track of version control (which features are present in which version)
•Testing new features and functions as they become available
•Sign off on enhancements in test environment before moving to production.
•Data & Asset Migration – Transferring files from older DAM platforms and ensuring data and file integrity is maintained.
•Contributing to and assisting with the development of the DAM Platform e.g. improvement of metadata taxonomy, UI improvements
•Development of communications strategy with customers & stakeholders to promote DAM usage.

First Level tech Support
•Tracking all technical issues.
Maintain weekly active list that serves as a basis for discussion with vendors. Provide updated list prior to each teleconference and update after teleconference + resend to key stake-holders.
•Testing to verify reported issues.
•Report system issues/malfunctions to vendors.
Minimum requirements Education (minimum/desirable):
Minimum: Bachelors Degree in Science/Administration/Digital Marketing

Desirable: Masters Degree in Science/Administration/Digital Marketing

English: fluent in written and spoken
Familiarity with other languages beyond English is a plus (Spanish, French, German, Japanese, Chinese…)

•Professional background: A person who has worked in the pharmaceutical sector, specifically in a marketing function on the industry or agency side – understanding the different types of promotional materials used in the Pharma industry
•Technical background: experience in managing Digital/ Digital Asset Management (DAM) Pl


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