Information Services Manager – UCD Foundation

UCD Foundation engages in fundraising activities with alumni and friends to support UCD in its pursuit of world-class education, teaching, research and innovation.

The Information Services Manager will be responsible for the management and strategic direction of UCD Foundation’s information and administrative systems to support fundraising and alumni relations activities.


Specific responsibilities will include:

  • Provide specialist/professional expertise within the area of information and database management.
  • Working with the Leadership Team and administrative staff to identify the information and administrative needs of the Foundation in order to: facilitate the development of new and improved IT processes, introduce standard supported university tools and support systems, and to identify and to facilitate ways to integrate communication platforms between different systems.
  • To develop a strategy to integrate the work of fundraising and alumni relations operational and strategic practices and procedures. Schedule and direct the timeline for all required system changes including integration with Finance expectations.
  • To devise a strategy to advance the existing Raiser’s Edge database and the alumni e-port to ensure both are integrated and optimised to their highest capacity.
  • In response to developments within the information technology sector, generate innovative solutions in the areas of database development and exploitation of web-based technology ensuring the Foundation is working to best practice.
  • Embed the use of analytics and develop detailed analytical reports as tools for the Leadership Team to inform strategy and planning processes on 1) individual fundraising campaigns performance 2) alumni relations engagement programmes 3) financial management and reconciliation and 4) stewardship programmes.
  • Manage and prioritise user requirements for delivery of reports in order of priorities.
  • Overall responsibility for data capturing processes and the integrity of data on Raiser’s Edge, and for quality of data reporting between the Foundation and the University as well as third party suppliers.
  • Oversee administrative procedures and compliance with the Foundation and University regulations.
  • Coordinate plans and activity with the broader IT plans of the University.
  • Liaise with UCD IT Services in the provision of systems.
  • Devise and administer systems for the management and identification of needs relating to office equipment, computing and IT infrastructure systems.
  • Provide reports to external bodies for benchmarking purposes based on fundraising performance.
  • Manage resources and relevant budgets to ensure that maximum value is delivered.
  • Advise on the cost/benefit of new and existing technologies to support the fundraising activity.
  • Undertake regular communication with the Leadership Team as appropriate on operational and database matters.
  • Communicate management and systems standards to all Foundation staff.
  • Identify training needs for all staff for all systems and implement training programmes when required.


Suitable candidates will possess the following experience and professional characteristics:


  • A degree/postgrad in Computing, Information Management or related discipline.
  • A minimum of 5 years in the strategic development of relational databases and their applications – ideally CRM databases e.g. Raiser’s Edge.
  • The ability to present analytics-driven insights and recommendations to a non-technical audience.
  • Experience of working in a fundraising membership environment would be helpful.
  • Proven track record of improving existing IT processes, support systems and services, and integration of different systems.
  • Experience of managing staff and projects.
  • High level of knowledge of Data Protection and development of strong data policies particularly around management of data quality and capturing.
  • Ability to work with colleagues as part of a team and to interpret user requirements.
  • Capability to produce high level documentation including formal reports, strategy documents and proposals.
  • Demonstrate initiative and ability to independently analyse and research issues pertinent to work problems.
  • Ability to work with a high level of independence and good judgement with a minimum of supervision.
  • Demonstrable ability to work under pressure and to challenging deadlines.
  • Highly developed organisational and multi-tasking skills.
  • Excellent office IT skills including Word, Outlook, Excel and Access.
  • Some experience of SQL coding skills would be preferable.


An attractive remuneration package is available for this post. The Information Services Manager will report to the Director of Regular Giving.  For informal enquiries regarding the role, please email Interested applicants should send a CV and cover letter in the first instance to:  by May 5th 2014.

UCD Foundation

UCD Foundation
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