To be responsible to the Library Systems Manager for a range of duties relating to the development, implementation and support of
the University Library’s computer systems and those of the libraries supported under contract.

Position: Library Systems Officer
School/Department: Information Services
Reference: 13/103048
Closing Date: Friday 3 January 2014
Salary: £30,728 – £40,046 per annum (including contribution points)
Anticipated Interview Date: Friday 7 February 2014
Duration: Two Years

1. Work as part of the Library Systems Team in supporting the management and development of the Library’s computerised systems, including the Library Management System for both Queen’s and the libraries supported under contract.
2. Work as part of a team to identify, develop and implement systems and services to integrate the Library Management System with other Information Services.
3. Administer and support relevant Windows, Unix and Linux based systems
4. Provide IT support within Queen’s University Libraries.
5. Provide ongoing assistance and advice to users of the systems.
6. Participate in the planning, management and delivery of training for system users and the preparation of user documentation in print and electronic formats.
7. Advise on issues relating to the future development of IT resources and services across the Queen’s Library service.
8. Adopt a proactive approach to the identification and resolution of potential problem areas.
9. Adopt a proactive approach to the identification of opportunities for developing new services and service enhancements to meet the needs of Library users.
10. Contribute to the development and monitoring of Divisional and team strategies and plans. Maintain an awareness of relevant University strategies and plans.
11. Collect, analyse and present reports, statistics and results to inform decision making within relevant areas.
12. Carry out any other duties which are appropriate to the post as may be reasonably requested by senior management.

Planning and Organising:
1. Plan own work over the short to medium term with an awareness of longer term issues, in response to manager’s general instructions.
2. Organize short or medium term developments or process changes in own area of activity.
3. Contribute to larger projects as part of a project team.
4. Contribute to the planning and organisation of service changes with regard to their impact on the business of the University and on external user groups; ensuring that service developments are compliant with QUB practice and with the requirements of external user groups.
5. Develop appropriate work schedules in order to meet targets, maintain service availability and/or turnaround times.
Resource Management Responsibilities:
1. Assist in the planning of resources within the area of responsibility to ensure that they are effectively managed and monitored.
2. Ensure value for money and good service standards from suppliers.
3. Assume delegated responsibilities as appropriate.
4. Manage staff where appropriate; monitoring and supporting the performance management and development of staff to ensure that individual contributions are maximised.
Internal and External Relationships:
1. Attend internal and external meetings to ensure that relevant issues are appropriately represented and reported.
2. Liaise with key contacts (elsewhere in Information Services, in other support Directorates, external user groups, etc.) to ensure appropriate integration, collaboration and understanding.
3. Work closely with external suppliers, hosted libraries and other third parties to develop and support systems.

1. * A degree/post graduate qualification or equivalent in Librarianship, Information Studies, Information Management or Computer Science.
2. * A minimum of 2 year’s relevant experience to include working with Windows Operating System environments and a relationaldatabase.
3. * Experience of providing support to system users
4. Detailed technical knowledge of a Library Management System and a good understanding of other relevant systems – e.g. authentication systems, resource discovery and management tools.
5. Detailed knowledge of key developments and trends in ICT as applied in library or information services.
6. Detailed professional knowledge of a range of academic library operations and an understanding of trends in information management and delivery.
7. Clear understanding of relevant policies (e.g. JANET Acceptable Use Guidelines).
8. Clear understanding of the appropriate legal framework (e.g. Data Protection).
9. Excellent oral and written communication skills.
10. Excellent presentation skills.
11. Excellent interpersonal skills.
12. Ability to work on own initiative and as part of a team.
13. Analytical and problem solving skills.
14. Ability to plan and organise work activities.
15. Must have a strong commitment to customer service and ongoing service development.
16. Must be committed to personal development.
17. Must be able to work quickly and accurately under pressure.
18. Candidates must be prepared to undertake evening and weekend duty.
19. Flexibility may sometimes be required in relation to working hours to ensure that service commitments are met.

1. * Higher degree in computing.
2. * Demonstrable experience of supporting a computerised library management system.
3. * Experience of using at least one high-level or related programming language (such as C++, Java, PHP or Perl).
4. * Experience of programming with HTML.
5. * Experience of delivering training to system users.
6. * Recent (i.e. in the last five years) experience in an academic library.

Queen's University Belfast

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