Senior Library Assistant
Grade V – Permanent 37 hour week
Reporting to: The Institute Librarian or designated senior manager
Purpose of the Role:
The Senior Library Assistant will be responsible for providing support across a range of student and staff services, and supervision of the front of house services within AIT Library with a strong focus on learner-centred delivery of services & onsite supports.
The Person:
Committed to the development of library services for students, staff, researchers and our communities. Passionate about delivering & enhancing library service offerings that relate to learner needs and the wider educational goals of the Institute. Dynamic and flexible with a willingness to learn and share skills. Strong communicator with supervisory, front of house and user engagement experience as well as experience developing and documenting policies and front of house training materials.
Key Duties:
The appointee will carry out such duties as are assigned including but not limited to the following: –
- The scope of this role will be responsibility for the front of house services from a policy and supervisory perspective including the issue desk and related services; library user interactions onsite and learner supports through email, phone and chat. Duties could include maintaining and developing customer service policies and procedures; maintaining activity reports for front of house user engagement; developing staff training sessions for customer services; supporting customer facing library information systems; working closely across the library team for Inductions, Outreach & library campaigns to ensure the library user voice in represented in all library activities.
- The work of the section/ function would be reasonably complex and broad in scope. Duties could include delivering research support training sessions; information literacy workshops; circulation desk duties including issuing and discharging loans; registration of borrowers and dealing with enquiries; preparation of manuals; assisting in the development of new services.
- It could also involve supporting staff in research, collection and collation of reasonably complex material and the preparation of reports and submissions. The job will involve regular contacts with students, staff, the public and organisations and individuals at all levels where discretion, tact and courtesy would have to be constantly exercised.
- All jobs demand a good knowledge and skill in the use of Information and Communication Technologies and appointees will be expected to use new techniques and technologies as they arise. The Institute will provide the necessary training as appropriate.
Specific Duties – Senior Library Assistant Grade V:
- Ensure an excellent library service to all library users onsite and within library spaces, with policies, procedures, training and operations documentation supporting all activities
- Collate statistical information on front of house activities for reporting and monitoring
- Support front of house issue desk activities which may include evenings and weekend supports
- Support learner engagement through library channels including Inbox and Chat, as well as onsite queries at the issue desk.
- Support the delivery of information literacy & information skills training for AIT learners in collaboration with library colleagues which may include, with training, similar sessions to research cohorts on library basics
- Support with the supervision of library interns and students on work placement
- Maintenance of front of house & service LibGuides including liaison with colleagues to ensure all front of house services are accurately represented and linked across other guides
- To have a strong sense of the importance of continual professional development with the role and for personal development; participate in library training and lead training in Front of House activities where relevant
- Develop library capacity in UX activities and data driven decision making for learner services onsite and online
- Any other duties as may be assigned by the Institute Librarian
Minimum Qualifications/Experience
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- At least two years library experience, preferably in an academic environment with supervisory experience
- Have the requisite knowledge, skills and competencies to carry out the role.
- Be capable and competent of fulfilling the role to a high standard.
- Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise.
Salary:
€43,633 – €52,401 (7 points) New entrants to the public sector will commence on point 1 of the scale. The rate of remuneration may be adjusted from time to time in line with Government pay policy.
Please note:
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We welcome applications from everyone, including those who identify with any of the protected characteristics that are set out in the Employment Equality Acts 1998-2015.
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In addition to the minimum qualifications, it may be necessary to introduce further shortlisting criteria. Candidates may be shortlisted based on qualifications and experience, as given on the application form.
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AIT staff who wish to apply must apply via the ESS system. All other applicants must complete the on-line application form which may be assessed under vacancies at ait.ie. Only on-line e-recruitment application forms will be accepted.
Closing date for receipt of completed applications is 1.00 pm on 25th January, 2021
Athlone Institute of Technology is committed to the promotion of equality of opportunity and to creating and sustaining an environment that values the diversity of our staff at all levels and in all areas of the Institute.
