Systems Librarian
Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs.
An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 66 countries.
The Systems Librarian/Support Analyst provides domain expertise for Innovative’s support organization and offers necessary phone and Email support for the broad range of issues reported by our customers. A Systems Librarian develops expert knowledge of Innovative software and is expected to deliver high-quality support in a fast-paced, collaborative environment.
This position will be located in our Dublin, Ireland Office.
Description of Responsibilities:
Provide extensive telephone and email support for customers using Innovative software on large multi-user UNIX systems
Use UNIX, SQL, and propriety utilities to analyze, troubleshoot, document, and resolve application issues reported by customers
Work with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner
Engage with team members throughout the day via chat group and other communication methods to isolate answers to complex troubleshooting problems.
Develop strong working relationships across Support and other departments at Innovative
Contributes to the support knowledge base / procedures as necessary.
Requirements/ Qualifications:
MLS or other relevant degree and/or a minimum of one year of library experience in circulation, technical services, or system administration
Demonstrated ability to learn new technology independently and to adapt quickly to changing technologies
Ability to balance multiple priorities and work effectively under pressure in a rapidly changing environment
Superior attention to detail and commitment to following through until customer issues are fully resolved
Proven analytical and problem solving skills
Ability to work independently while supporting the efforts of our Domestic and Global support teams
Additional Requirements:
Experience working with Innovative’s Millennium or Sierra systems
Experience working within a UNIX environment
Experience working with web applications, scripting languages, network technologies, and/or relational databases
Applications emailed to Anita Reynolds – reynolds@iii.com
