SYSTEMS LIBRARIAN
CUSTOMER SUPPORT DEPARTMENT
Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs.
An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 50 countries.
We are seeking an enthusiastic individual who enjoys working in a fast-paced, collaborative environment, who will provide telephone and email support for Innovative’s customers and perform effective technical troubleshooting of application issues. The position is based in the Dublin, Ireland office.
Responsibilities
- Provides extensive telephone and email support for customers using Innovative software on large multi-user UNIX systems
- Uses UNIX, SQL, and propriety utilities to analyze, troubleshoot, document, and resolve application issues reported by customers
- Works with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner
Requirements
- MLS or other relevant degree and/or a minimum of one year of library experience in circulation, technical services, or system administration
- Demonstrated ability to learn new technology independently and to adapt quickly to changing technologies
- Ability to balance multiple priorities and work effectively under pressure in a rapidly changing environment
- Superior attention to detail and commitment to following through until customer issues are fully resolved
- Proven analytical and problem solving skills
- Ability to work independently while supporting the efforts of the European support team and the Customer Support Department
Desired
- Previous experience working with Innovative’s Millennium or Sierra system
- Previous experience working within a UNIX environment
- Previous experience working with web applications, scripting languages, network technologies, and/or relational databases
- Fluency in a foreign language, particularly Spanish or Arabic
To apply, please email directly: InnovativeInterfacesGlobal@iii.com
This position will be based in the Dublin, Ireland office.
*Please note that to be considered for this position you must have authorization to work in the EU.
Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer
