Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs.

An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 50 countries.

We are seeking an enthusiastic individual who enjoys working in a fast-paced, collaborative environment, who will provide telephone and email support for Innovative’s customers and perform effective technical troubleshooting of application issues. The position is based in the Dublin, Ireland office.



  • Provides extensive telephone and email support for  customers using Innovative software on large multi-user UNIX systems
  • Uses UNIX, SQL, and propriety utilities to analyze, troubleshoot, document, and resolve application issues reported by customers
  • Works with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner



  • MLS or other relevant degree and/or a minimum of one year of library experience in circulation, technical services, or system administration
  • Demonstrated ability to learn new technology independently and to adapt quickly to changing technologies
  • Ability to balance multiple priorities and work effectively under pressure in a rapidly changing environment
  • Superior attention to detail and commitment to following through until customer issues are fully resolved
  • Proven analytical and problem solving skills
  • Ability to work independently while supporting the efforts of the European support team and the Customer Support Department



  • Previous experience working with Innovative’s Millennium or Sierra system
  • Previous experience working within a UNIX environment
  • Previous experience working with web applications, scripting languages, network technologies, and/or relational databases
  • Fluency in a foreign language, particularly Spanish or Arabic



To apply, please email directly:

This position will be based in the Dublin, Ireland office.


*Please note that to be considered for this position you must have authorization to work in the EU. 


Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer

Innovative Interfaces

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