Job Title: Technical Writer

Department: Product Development
Reports to: Manager, Documentation
Location: Dublin


The Technical Writer is responsible for designing and producing technical documentation for a highly configurable software product in a collaborative environment employing Agile development methodologies.


Essential Functions:

 Writes clear, concise, and logically organized descriptions of system functions, and edits documentation accordingly.
 Participates in the development process and acts as advocate for end-users.
 Manages ongoing and detailed documentation projects.
 Addresses errors in documentation by researching edit requests and making changes as appropriate.
 Works with manager and team to develop documentation processes and guidelines.
 Ensures delivery of quality documentation by following style guides, and established processes and procedures.
 Delivers documentation on schedule with a high degree of quality.

Additional Responsibilities:

 Develops a deep knowledge of the products and writes technical content to an approval level of detail.



Education, Licenses, and Certifications:

 Bachelor’s degree in information systems/computer science, technical communications/writing or similar degree.


 Minimum 2 years of experience.

Critical Knowledge, Skills, and Abilities Requirements:

 Excellent writing, demonstrated by writing samples upon request.
 Ability to explain complex technical topics to a variety of audiences.
 Excellent verbal and written communication and interpersonal skills.
 Ability to learn new tools and technologies quickly.
 Ability to work on multiple projects simultaneously in a dynamic environment.
 Ability to work independently and with others in a team environment.
 Ability to work effectively and accurately under pressure and in a fast-paced Agile development environment.


 Experience with MadCap Flare or other industry standard authoring tools.
 Familiarity with source-control systems, such as Git.
 Experience with UNIX, CSS, Perl, JavaScript, SQL, or any library-related work is a plus.


 Although duties are typically performed during normal business hours, occasional off-hours work may be required to meet customer and/or business needs.
 Position may require occasional travel to conferences or other Innovative offices.

The above statements are intended to describe the general nature and level of work being performed by most people

assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

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