UCC Library wishes to appoint to the role of User Experience & Services Librarian.

This is an exciting role leading on the design, delivery, and improvement of user services in a busy academic library environment.  We are looking for an energetic, solutions-focused and creative manager, with an expectation of maintaining excellence, to join an award-winning, supportive, collaborative, cross-functional library team, dedicated to providing the best library services for our students and staff in UCC.

The post-holder will have responsibility for the provision and management of user services across UCC Library, both Boole and Brookfield. This includes management of the Customer Services Team, including the review, development and implementation of service policies and delivery models. In addition, s/he will actively participate in and lead on library-wide projects and related service development initiatives adopting UX principles of ideation, design and assessment of customer experiences. This will be an integral element of this role and the Engagement portfolio.  Reporting to the Head of Engagement, the post-holder will be expected to work cross-functionally within the Library.  Key relationships and stakeholders within UCC are the Student’s Union, Buildings & Estates, Student Experience, Information Technology (IT) Services, Learning & Teaching, Academic Services, and Recruitment & Admissions.

Please note that Garda vetting and/or an international police clearance check may form part of the selection process.

For an information package including full details of the post, selection criteria and application process see  The University, at its discretion, may undertake to make an additional appointment(s) from this competition following the conclusion of the process.

Informal inquiries may be made in confidence to Director of Library Services at UCC Library, Colette McKenna. Further information regarding UCC Library Services is available at 

UCC is committed to creating and fully embracing an inclusive environment where diversity is celebrated.  As a University we strive to create a workplace that reflects the diversity of our student population where people from a wide variety of backgrounds learn from one another, share ideas, and work collaboratively. UCC is committed to being an employer that recognises the value of diversity amongst its staff.  We encourage applicants to consult our policies at and initiatives at and we welcome applications from everyone, including those who are underrepresented in the protected characteristics set out in our Equal Opportunities & Diversity Policy.

Appointment may be made on the Admin V Salary Scale: €43,252 – €53,301 (Scale B) / €41,186 – €50,732 (Scale A).

Salary placement on appointment will be in accordance with public sector pay policy.

Applications must be submitted online via the University College Cork vacancy portal ( Queries relating to the online application process should be referred to, quoting the job-title.

Candidates should apply, in confidence, before 12 noon (Irish Local Time) on Tuesday 22nd June 2021.

No late applications will be accepted.


Please note that an appointment to posts advertised will be dependent on University approval, together with the terms of the employment control framework for the higher education sector


University College Cork

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